- Golden Rules -
The following policies represent the backbone of Ricky's Wall transactions. Do not hesitate to contact us in case you have any questions.
Customer Payment
Ricky's Wall payment gateways accept all the major credit cards: Visa, MasterCard, American Express & Discover. These payments are processed by Stripe and secured by Shopify's industry standard PCI DSS Compliant encryption. Our store also accepts payments from the following parties: Amazon Payments & PayPal Express Checkout.
Order Status & Shipping
Once we receive your order notification and payment, your items will be shipped within 1-3 business days. USPS & DHL (depending on the region) are our primary shipping methods and a tracking number will be provided via email as proof of shipping. Shipping is free on all orders in the USA & Canada. We use Mailing Boxes (for our paintings) & Soft Packages (for our bracelets). There is a flat-fee of $50 on all orders to Europe & $40 on all orders to the Caribbean region.
- IMPORTANT! Please note that taxes & duties may be required on imports of artwork merchandise based on your country's regulations. Contact local authorities for duty estimate.
Return Policy
Our policy lasts until 10 days after the delivery date of your item. After 10 days, we can’t offer you a refund. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Please contact us before initiating any returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping
To return your item, use the following return address: 840 NW 86TH AVE Plantation Florida US 33324. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should also consider using a trackable shipping service to confirm your item delivery to us.
